Last updated: April 2026
Company: Synaptic AI Hub Inc.
Location: Montréal, Québec, Canada
Contact: contacto@synapticaihub.ca | +1 514-677-3426
IN BRIEF
- We only collect information you voluntarily provide through our contact form (name, email, phone, message).
- Your data is managed via GoHighLevel (LeadConnector), our CRM platform, based in the United States.
- We do not sell, rent, or share your data with third parties for marketing purposes.
- You can request access, correction, or deletion of your data at any time — we respond within 30 days.
- We apply technical and administrative security measures to protect your information.
- This policy complies with Quebec’s Law 25, Canada’s PIPEDA, and the GDPR.
1. Who We Are
Synaptic AI Hub (“we”, “us”, “our”) is an AI consulting firm based in Montréal, Québec, Canada. We help businesses integrate artificial intelligence into their operations.
This Privacy & Security Policy explains how we collect, use, and protect your personal information when you visit synapticaihub.ca or contact us through our website.
2. Information We Collect
We collect personal information only when you voluntarily provide it through our contact form:
- Full name
- Email address
- Phone number (optional)
- Message content
We do not collect sensitive personal information (health data, financial data, government ID, etc.).
3. How We Use Your Information
We use your information exclusively to:
- Respond to your inquiry
- Schedule a consultation
- Send you relevant information about our services (only if you have given explicit consent)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Legal Basis for Processing (GDPR / Law 25)
We process your personal information based on:
- Consent: You have given clear consent by submitting our contact form and checking the consent checkbox.
- Legitimate interest: To respond to your business inquiry.
5. Third-Party Service Providers
We use the following third-party services that may process your data on our behalf:
| Service | Purpose | Privacy Policy |
|---|---|---|
| GoHighLevel (LeadConnector) | CRM and contact management | gohighlevel.com/privacy |
| Elementor | Website builder (no data collection) | elementor.com |
| WordPress | Website platform (no data collection) | wordpress.org |
These providers are contractually bound to protect your information and may not use it for any purpose other than providing services to us.
6. Data Retention
We retain your contact information for a maximum of 2 years from the date of your last interaction with us. After this period, your data is deleted from our systems.
You may request deletion of your data at any time (see Section 8).
7. Cookies
Our website uses cookies to function properly. We use CookieAdmin to manage cookie consent. You can customize your preferences at any time using the cookie consent banner.
| Category | Purpose | Can be declined? |
|---|---|---|
| Necessary | Website functionality | No |
| Functional | Preferences and settings | Yes |
| Analytical | Anonymous usage statistics | Yes |
| Advertisement | Targeted advertising | Yes |
8. Your Rights
Under GDPR and Quebec’s Law 25, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request corrections to inaccurate data
- Deletion: Request deletion of your data (“right to be forgotten”)
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to the processing of your data
- Withdrawal of consent: Withdraw consent at any time
To exercise any of these rights, contact us at: contacto@synapticaihub.ca
We will respond within 30 days of receiving your request.
9. Security Measures
We implement rigorous technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
9.1 Technical Measures
- Encrypted transmission: All data exchanged with our site is protected by HTTPS/TLS protocol.
- HTTP security headers: Our server sends strict security directives — Content Security Policy (CSP), X-Frame-Options (anti-clickjacking), X-Content-Type-Options (anti-MIME sniffing), Referrer-Policy, and Permissions-Policy — limiting potential browser-level attack vectors.
- Technology fingerprinting prevention: We remove version identifiers from our software stack to reduce exposure to targeted exploits.
- Sensitive file blocking: Configuration files, database backups, and default WordPress information files are blocked at the server level.
- PHP execution blocking in uploads: Script execution is disabled in the media uploads directory to prevent malicious file injection.
9.2 Administrative Measures
- Restricted administrative access: WordPress admin, CRM, and hosting access are limited to authorized personnel only.
- Strong authentication: We use strong, unique passwords and multi-factor authentication (MFA) where available.
- Login rate limiting: Brute-force attacks on the WordPress login are blocked via automated rate limiting.
- Regular security audits: We conduct periodic technical audits of our website infrastructure to detect and remediate vulnerabilities.
9.3 Incident Response Plan
In the event of a personal data breach, Synaptic AI Hub will:
- Identify and contain the incident as quickly as possible.
- Assess the nature, extent, and risk to affected individuals.
- Notify the Commission d’accès à l’information du Québec (CAI) within 72 hours if the breach poses a risk of serious harm, as required under Law 25.
- Notify affected individuals if the breach presents a risk of serious injury.
- Document the incident and corrective measures taken.
10. International Data Transfers
GoHighLevel (LeadConnector) is a US-based service. Data transferred to the US is protected by contractual clauses compliant with GDPR requirements. We do not knowingly transfer data to countries without adequate privacy protections.
11. Children’s Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy & Security Policy periodically. When we make significant changes, we will update the “Last updated” date at the top of this page. We encourage you to review this policy regularly.
13. Contact & Complaints
Privacy Officer: Synaptic AI Hub
Email: contacto@synapticaihub.ca
Phone: +1 514-677-3426
Address: Montréal, Québec, Canada
If you believe we have not adequately addressed your privacy concerns, you have the right to file a complaint with:
- Commission d’accès à l’information du Québec (CAI): cai.gouv.qc.ca
- Office of the Privacy Commissioner of Canada (OPC): priv.gc.ca
This Privacy & Security Policy is compliant with Canada’s PIPEDA, Quebec’s Law 25 (Act respecting the protection of personal information in the private sector), and the EU General Data Protection Regulation (GDPR).